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07-21-2018 03:23 PM
07-22-2018 08:50 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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07-23-2018 08:36 AM
@Jesse148 wrote:
I really hate to tell you this ...
You posted a "new question", apparently as a follow-up to a question last updated in September 2016:
This older question has been "archived", making it "read-only".
Thanks for your comment.