• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-01-2019 09:57 AM - last edited on ‎12-16-2019 06:14 PM by Retired

HP Recommended

I have the same problem with win 7 64 bit, usb 3.0 ports not working (usb 2 ports are fine) I went to the Intel site but could not find my chipset Intel 7 Series C216. The computer is a HP Pavilion HPE h9-1215t Phoenix CTO Desktop PC. Sorry to be a pest, 

I'm 73 yrs old and my brain has not worked 100% since losing my wonderful wife to cancer a few months back. Help please. I await your reply...

Jim

[Personal Information Removed]

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2019 11:53 AM

HP Recommended

Hi:

 

You need this USB 3 driver from your PC's support page...

 

This package provides the driver update for the Intel USB 3.0 eXtensible Host Controller solutions in supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70847.exe

 

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-01-2019 11:53 AM

HP Recommended

Hi:

 

You need this USB 3 driver from your PC's support page...

 

This package provides the driver update for the Intel USB 3.0 eXtensible Host Controller solutions in supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70847.exe

 

 

Was this reply helpful? Yes No

‎12-01-2019 12:58 PM

HP Recommended

That worked just fine. Easy to see why you are an Expert 20. Thank you so much.

Jim

Was this reply helpful? Yes No

‎12-01-2019 01:45 PM

HP Recommended

You're very welcome, Jim.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.