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Jim_P1
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Solved!

Re: usb 3.0 ports not working

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I have the same problem with win 7 64 bit, usb 3.0 ports not working (usb 2 ports are fine) I went to the Intel site but could not find my chipset Intel 7 Series C216. The computer is a HP Pavilion HPE h9-1215t Phoenix CTO Desktop PC. Sorry to be a pest, 

I'm 73 yrs old and my brain has not worked 100% since losing my wonderful wife to cancer a few months back. Help please. I await your reply...

Jim

[Personal Information Removed]

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Paul_Tikkanen
Level 21
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Hi:

 

You need this USB 3 driver from your PC's support page...

 

This package provides the driver update for the Intel USB 3.0 eXtensible Host Controller solutions in supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70847.exe

 

 

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Paul_Tikkanen
Level 21
Level 21
132,361 122,538 20,150 30,906
Message 2 of 4
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HP Recommended

Hi:

 

You need this USB 3 driver from your PC's support page...

 

This package provides the driver update for the Intel USB 3.0 eXtensible Host Controller solutions in supported models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp70501-71000/sp70847.exe

 

 

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Jim_P1
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That worked just fine. Easy to see why you are an Expert 20. Thank you so much.

Jim

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Paul_Tikkanen
Level 21
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132,361 122,538 20,150 30,906
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You're very welcome, Jim.

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