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‎01-12-2017 04:36 PM

HP Recommended
Product: Pavillion 15
Operating System: Microsoft Windows 8.1 (32-bit)

My friend asked me to help her sell her HP Pavillion 15. 

 

I created Recovery disks using the laptop's recovery disk creator tool. 

 

I blanked the drive with our DoD eraser software.

 

I ran the Recovery Disks. 

 

The disks say they are not authorized for this computer. 

 

I don't understand how that's possible. I created the disks on the same computer I'm trying to use them on. 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2017 04:48 PM

HP Recommended

Hi,

 

"I blanked the drive with our DoD eraser software." is the main problem, no available signature now. I always use the Recovery set over the top. I know why you have to erase the HDD.

 

My suggestion: Pull it out, mount to a different computer, initiate it and make it like a new HDD then reinstall it back.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎01-12-2017 04:48 PM

HP Recommended

Hi,

 

"I blanked the drive with our DoD eraser software." is the main problem, no available signature now. I always use the Recovery set over the top. I know why you have to erase the HDD.

 

My suggestion: Pull it out, mount to a different computer, initiate it and make it like a new HDD then reinstall it back.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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