• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion Desktop TP01-3000i

I had to do a full system recovery on the above-mentioned PC. I chose to do a cloud reinstall with the option of deleting everything on all drives so i could start from scratch. It seemed to go through the normal phases, but it seems to now be stuck on the "Resetting this PC" screen at 99% (see image below). It has been at this point for several hours. Obviously, something is wrong. I'm afraid to do a hard shutdown, but I don't know what else to do. Should I go ahead and do that, or is there another safer action I can take?

 

Thank you in advance for any suggestions. 2024-08-08 12.34.11.jpg

1 REPLY 1
HP Recommended

Earlier, I encountered a problem where my website migration got stuck at 99%, and now I'm facing a similar issue with my PC's system recovery, which is also stuck at 99%. Given that both situations seem to be hanging at the same point, I'm unsure whether I should perform a hard shutdown on my PC or if there's a safer alternative I can try to resolve the issue."

This ties both the website migration and system recovery problems together, highlighting the common issue and making your inquiry more cohesive and relevant.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.