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- HP Community
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- Desktop Operating Systems and Recovery
- Recovery Your PC/Device needs to be repaired The digital sig...

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01-13-2023 09:37 PM
An auto update left me with the "restarting your computer" for hours. Online advice had me shut it off , unplug it , plug it back in.
I got the Device needs to be repaired. The digital signature couldn't be verified. Error code: 0xc0000428.
Options: Press F1 to enter Recovery Environment OR Press Esc for UEFI Firmware Settings LAN
At a total loss, here.
01-14-2023 01:49 AM
hi
try
https://www.diskinternals.com/partition-recovery/0xc0000428-error/
0xc0000428 Error Case 1. You can use Advanced Boot Options
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01-14-2023 06:09 AM - edited 01-14-2023 06:12 AM
According to this, it is caused by
The image that was used to build the VM was a preview image with an expiration date rather than an RTM (Release to Manufacturing) image.
Assuming that is bogus info, then look at this
Sorry @Prométhée That might post might duplicate your info. I am not used to this new forum layout that does not show replies in the opening screen
I'm not an HP employee.
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01-14-2023 06:27 AM
hi
@TheOldMan no worries, the important thing is that the user can repair his computer!
have a good weekend, and happy new year, if I haven't already wished you it
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01-15-2023 06:10 PM
This is in response to Promethee, who didn't accept replies, not to you.
I tried the restart F8, several times. Same screen "Recovery- Your PC/Device needs to be repaired......
"Press F1" to enter Recovery Environment (and when I press F1, it goes back to the "Recovery....." screen)
"Press ESC for UEFI Firmware Settings" which offers me THIS menu:
Startup Menu
F1 System Information (Not helpful)
F2 System Diagnostics (Got to Firmware Management: BIOS Update? or Rollback?, I chickened out, make matters worse?)
F9 Boot Device Options (No options were 'selectable')
F10 BIOS Setup (Set Time and Date? Default Setup? Apply Defaults and Exit? Ignore Changes and Exit? ????)
F11 System Recovery (Returns to the "Recovery......" screen
ENTER - Continue Startup (And, OF COURSE - This takes me back to "Recovery.....")
Any ideas?
01-16-2023 10:02 AM
hi
"This is in response to Promethee, who didn't accept replies, not to you. "
sorry, what do you mean here?
I don't want to stay on a misunderstanding, that's not what I said, quite the contrary, I replied to @TheOldMan that this answer did not bother me at all, even if as he thought, there was could be the same thing..
That said, whether in both answers there are proposed solutions, so it doesn't work at all?
as for example in my link:
this case, boot into Safe Mode using the command line. This requires administrator rights.
Here are the commands you need to enter (press Enter after each command):
1.bootrec /fixMBR
And the one of @TheOldMan
4. Then you'll be asked to choose an account to continue. Next, in the Command Prompt window, type these one by one and press Enter key after each:
VS:
cd-boot
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please perform the hardware tests
everything is explained in this link
HP PCs - Testing for Hardware Failures | HP® Customer Support
you may have an error code , failure ID (24-digit code) , as shown
if so, just give this code here
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