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‎07-17-2024 08:54 AM

HP Recommended

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I was in the middle of filling out ancestry.com when my laptop had to do a restart, I got this message? I can’t get it to turn on normal now, please help!

 

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1 REPLY 1

‎07-17-2024 09:08 AM

HP Recommended

Hi 

 

most probably, a system file has been corrupted, you should do a clean installation of the operating system.

 

you can use HP Cloud Recovery, enter in the following link your Product ID.

 

Cloud Recovery (d34z73bbtpzgej.cloudfront.net)

 

Then you must download the following tool in Microsoft Store

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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