Recovery incomplete , system cannot find drive specified

[broso]

Attempted system recovery but it has failed, I am currently unable to use my PC. 

[Paul_Tikkanen]

Hi:

if the built in system recovery program failed, you can make a bootable USB recovery drive using another Windows, PC, a 32 GB USB flash drive and the HP cloud recovery tool.  The recovery drive is equivalent to a factory reset.

Here is an info link for how to use that utility...

https://support.hp.com/us-en/document/c06162205

[broso]

Thanks Paul, I’ll give it a go. 

[Paul_Tikkanen]

You're very welcome.

[broso]

Hi Paul, I followed the instructions to the letter and “ The recovery attempt has failed” I have saved the log. 

Could it be that the recovery is failing because the original hard drive has been replaced with a SSD ?

[Paul_Tikkanen · Accepted solution]

Hi:

It is possible and very possible if the SSD you replaced the hard drive with is of a smaller capacity.

So...you can clean install W10 by making bootable installation media using the media creation tool at the link below.

https://www.microsoft.com/en-us/software-download/windows10

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

https://support.hp.com/us-en/drivers/selfservice/hp-24-g000-all-in-one-desktop-pc-series/10734619/mo...

[broso]

Thanks Paul, I have successfully installed W10 thank you. However I seem to be having some difficulty installing from HP support, e g I have downloaded HP Jump start but it doesn't seem to install, when I try to install I get a small black install screen but  it stays blank and the install doesn't seem to complete. 

Regards 

Peter

[Paul_Tikkanen]

You're very welcome, Peter.

Unfortunately, I wouldn't be able to help you with that issue.

I recommend that you start a new discussion on that.

Doing a quick search, it seems to be unnecessary software, and is probably only supported on a HP factory image.

https://support.hp.com/us-en/document/c05241398

[broso]

That sounds logical, thanks so much for your help. 

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.