Recovery installation stuck at 64% for days now!

sjud9227 · ‎01-04-2018

Please help!! I was having an issue where my computer was running slow so I decided to wipe everything and use the windows 10 recovery to reinstall. Well the installation got stuck at 64% and it's been like this for four days. What happens is I get a screen with a Wndows logo and a circle spinning underneath, then it says preparing, then it goes to a screen that says - Installation 64%, your PC will restart several times, and installing features and drivers - Here are most of the stuff I've tried...

I tried entering bios with keyboard shortcuts, I can't find a definitive answer to which f# key it is, but I've tried all of them and the bios just won't come up.

I did all the power downs and back up trying to get the Auto Repair screen.

I left the computer unplugged overnight

I pulled out the CMOS Battery and I also switched the pins for the reset Jumpers to reset the CMOS settings.

Unplugged the hard drive.

I originnally was working with a bluetooth keyboard, but I just went and purchased a wired one today.

I made a copy of Windows 10 with the Windows Media Creation tool on a USB stick, but since I cannot access the Bios it will not load.

I don't know what else to do this has been going on for 4 days now, please help!!

Riddle_Decipher · ‎01-06-2018

@sjud9227

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand you need help reinstalling windows completely,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Did you know HP Doesn't recommend installing the OS using a retail copy of windows? as you can always utilize the HP Recovery media to install the OEM back anytime.

While you respond to that, here's what you need to know:

Please restart your computer and attempt recovery from the HP recovery manager instead:

Resetting your computer to factory settings might be necessary if the operating system is damaged, the hard drive is corrupted, the computer is infected by a virus, or you are transferring ownership of the computer. HP System Recovery removes all hard drive data and re-installs the original operating system.

To open Recovery Manager (on most PCs) and initiate a recovery before Windows starts, turn on the computer and immediately press the F11 key repeatedly.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

Click here for information on Obtaining HP Recovery Discs or an HP USB Recovery Drive

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

Learning is a journey, not a destination.
Let's keep asking questions and growing together.

sjud9227 · ‎01-06-2018

I appreciate the reply, unfortunately, I can't access the bios or the HP recovery. I went and purchased a new hard drive today and installed that and I still cannot access the bios or HP recovery. In fact everything powers on and it sounds like it's trying to load the hard drive and then the noises stop and I still have a black screen.

I read another post stating to "reseat" the memory that could help...?

Riddle_Decipher · ‎01-07-2018

@sjud9227

Thank you for replying with this detailed response 😉

I appreciate your time and efforts,

Yes, that should help, go ahead and attempt reseating the memory and also try the steps mentioned below:

While you respond to that, The best way to do that is using the HP Guided Troubleshooter:

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).