Recovery issue help error code 0xc0000185

[Sarajoy13]

Stuck in recovery mode code 0xc0000185. Help?

[WAWood]

@Sarajoy13 

How old is the PC? Asking because this error message is almost always caused by a failing drive that causes the boot and windows system files to become corrupted.

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.

[ConfusedMomma42]

My PC was made in 2017. I am not sure if that is 2 old or what I should do

[ConfusedMomma42]

WAWood help