Recovery key

[0r3o51]

I need my recovery key my computer won’t let me use it.

[Pallipurath]

Hi @0r3o51 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you need the recovery key because your computer is preventing you from accessing it. I would request you to please follow the steps:

Retrieve the recovery key from your Microsoft account

• When you sign in using a Microsoft account, Device Encryption starts automatically and the recovery key is backed up to your Microsoft account. If you use BitLocker Drive Encryption, you must have manually saved the recovery key to your Microsoft account to use this procedure. If there is a problem and you are unable to sign in, you must use the recovery key to sign in.
• Sign into your Microsoft account and retrieve your recovery key.
• Sign in from the Microsoft recovery key page.
• Using another computer or mobile device, go to https://windows.microsoft.com/recoverykey (in English).
• In the Microsoft account option, select Sign in to your Microsoft account.
• Follow the on-screen instructions to log in to your Microsoft account.
• If you have multiple computers, you can identify the correct key by matching the Device Name.

Sign in from the Microsoft account page.

Using another computer or mobile device, go to https://account.microsoft.com/account (in English).

Sign in with the Microsoft account you use on the computer that requires a recovery key.

Select All Devices, find the device name that matches the computer with the encryption issue, and then select Show details.

• Your recovery key is the recovery key with a Device Name that matches the Recovery key ID on the recovery prompt.
• Type the recovery key into the Enter the recovery key field in Windows, and then select Continue.

https://support.hp.com/us-en/document/ish_6600231-6600360-16 Follow the link for detailed steps 

Take care and have an amazing day!