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‎01-09-2020 03:19 AM

HP Recommended
Product: Hp slimline 260-a115
Operating System: Microsoft Windows 10 (64-bit)

My computer did  start but not working.

Being to a computer shop to fix it.

Conclusion hardware is ok but have to reinstall Windows 10.

Hoe to do. Windows came with the machine.

So there is not a productcode fore Windows 10

There is no recovery possible. I have to start with a dvd or USB stick.

Please help

 

3 REPLIES 3

‎01-09-2020 05:12 AM

HP Recommended

Hi

I am not sure of the model of your PC, this is as close as I can get...  NL or ND

https://support.hp.com/gb-en/product/hp-slimline-260-a100-desktop-pc-series/12079697/document/c05433...

https://support.hp.com/gb-en/product/hp-slimline-260-a100-desktop-pc-series/12079697/manuals

 

https://support.hp.com/gb-en/drivers/selfservice/hp-slimline-260-a100-desktop-pc-series/12079697

Using the HP Cloud Recovery Tool (Windows 10 and 7)

HP PCs - Using the HP Cloud Recovery Tool (Windows 10 and 7)

Learn more

 

 

 

It's either Italy or Holland, however this should still work...

 

https://www.microsoft.com/en-us/software-download/windows10

 

onto a USB stick, if the above links are wrong.

 

If in doubt please ask..

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‎01-11-2020 09:36 AM

HP Recommended

Hello LBB, you response helped me to fix my [ben-120] desktop [vs KrazyToad].  here were the symptoms:

HP ENVY Desktop Intel Core i7 16GB Memory Model: 750-624 SKU: 6254768.  HDD has crashed, will not boot from any source, error code 3FO.

  i used your link to MS, then went to 'MS Media Creation Tool' but had a couple of issues, even then.

 - image [iso] burned to dvd, would not reboot system.
 - boot ini written to hdd, would not reboot system. [error - 0x800701B1 - 0xA001B]
 - boot ini written to usb jump drive, rebooted system.

although i lost some files [i've NEVER been able to get everything back, no matter how good my backups are] at least it's working again.  thanks!

 

Was this reply helpful? Yes No

‎01-12-2020 02:59 AM

HP Recommended

Hi

I use a LIVE LINUX to access Windows when I have a problem, under no circumstances do you want the Fast Start Up option recommended by Microsoft.  This puts the HDD into "suspend" mode and sets a dirty bit.

 

https://linuxmint.com/download.php

 

 

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