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Author
Level 3
74 43 1 5
Message 11 of 17
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HP Recommended

OK. Thank you. I will now begin the installation and let you know what the result is.

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Author
Level 3
74 43 1 5
Message 12 of 17
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Thank you for your help. I was able to reinstall the operating system. A problem I am having now is that I can't download Google Chrome at all. I go to the download page, click on the blue Download Chrome button, but nothing happens. I like this as my default web browser and email. Could it be because I used a Windows Creation Tool that I created 2-3  years ago when I first got the computer to reinstall the OS and the Google Chrome web browser has been updated numerous times since then?. I tried everything to bring it up but I can't.

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Level 21
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126,399 116,580 18,931 28,907
Message 13 of 17
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You're very welcome.

 

What I recommend is to update to the latest build of W10, by clicking on the blue Update Now button at the link below so that your PC continues to get the latest security updates and whatnot.

 

https://www.microsoft.com/en-us/software-download/windows10

 

Are you aware that Microsoft partnered with Google and they developed the new Edge Browser based on Google Chrome,

 

You may just want to use that instead.  You can download the updated version of Edge from the link below.

 

https://www.microsoft.com/en-us/edge

Author
Level 3
74 43 1 5
Message 14 of 17
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Thank you very much. Before I click on the blue Update Now button, my computer is currently downloading Windows updates. When I reinstalled the OS, version 1703 was the one installed. Could I still click the Update Now button or should I wait until the installing and downloading of the Windows updates are complete?

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Level 21
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126,399 116,580 18,931 28,907
Message 15 of 17
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You're very welcome.

 

I would wait until WU has done its thing.  Then proceed to update to the latest version of W10.

 

It may even show up under the WU settings when you restart the PC.

 

I think the update will be labeled 20H2.

Author
Level 3
74 43 1 5
Message 16 of 17
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OK. Thank you so much.😊

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Level 21
Level 21
126,399 116,580 18,931 28,907
Message 17 of 17
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Anytime.

 

Glad to have been of assistance.

 

You may want to make an updated W10 installer using the media creation tool in case you need to reinstall W10 in the future.

 

Then you won't have to go through as many updates.

 

The Media creation tool is now making the W10 20H2 version.

 

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