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‎06-05-2017 08:43 PM

HP Recommended
Product: HP Touchsmart 610
Operating System: Microsoft Windows 10 (64-bit)

The graphics card on my computer has quit. At the repairman now. 7 weeks trying to get a replacement. So far no luck.

Any help would be appreciated.

1 ACCEPTED SOLUTION

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‎06-09-2017 06:16 AM

HP Recommended

Glad to help.  Many times a small local repair shop does not have any better resources to purchase replacement parts from a vendor, such as HP, than the user.


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5 REPLIES 5

‎06-06-2017 06:13 AM

HP Recommended

There seem to be many models in the HP TouchSmart 610 line.  Please indicate the complete model number.  IE: HP TouchSmart 610-1015xt


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‎06-06-2017 06:36 PM

HP Recommended

 Thanks for your reply, info as requested:- HP Touchsmart 610 PC Series.

Product Number BZ523AA3ABG

Model 610?1020A

 

I hope this helps

 

 

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‎06-07-2017 05:54 AM - edited ‎06-07-2017 05:55 AM

HP Recommended

If the graphics card needs replace, then refurbished replacements are available either on Amazon or EBay.

https://www.ebay.com/p/ATI-Radeon-Hd5570-MXM-3-0-2gb-Video-Card-109-c11057-00/1163114709

or

https://www.amazon.com/ATI-Radeon-HD5570-Video-109-C11057-00/dp/B01DECAMDA

 

If the unit is in for repair in a shop, what are they telling you is the delay?


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‎06-07-2017 11:23 PM

HP Recommended

As I am in a small nz town I understand he is finding it difficult to locate the item. I will pass on the two location to secure the item. Incidentally I have also tried H P support but I am still waiting g for them to get back to me.

 

Thank you very much for your assistance. It is appreciated.

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‎06-09-2017 06:16 AM

HP Recommended

Glad to help.  Many times a small local repair shop does not have any better resources to purchase replacement parts from a vendor, such as HP, than the user.


I'm not an HP employee.
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