• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

My HP Envy desktop has a SSD and a Hard drive.  On startup, the "Boot Device not found message" appeared.  Diagnostics showed that the SSD had failed.  I plan to replace the SSD, which will require reinstalling Windows OS on the SSD.  Will the data on my hard drive be safe?  Is it likely that the failed SSD has any data on It?  I hope to protect any data that is still on the computer, but I do mot know how to proceed.

3 REPLIES 3
HP Recommended

Greetings @Rusty2855 

 

Welcome back to the Forum.

 

What type SSD, 2.5 inch SATA or M.2? 

 

Please provide a HP Product Number for better assistance. Check this Site for details. Your PC may qualify for a HP Cloud Recovery if it is recent.

 

It's been tough going lately when checking for HP PC specs. Providing drive details, factory operating system and current operating system , and the PC's age would be a start.

 

You should back up important stuff to other internal and external drives in the future.

 

There is no way to predict routine successful data recovery when a system drive fails. This depends on the condition of the bad drive. Data recovery specialists (very expensive) may be able to recover data when all else fails.

 

- You need to purchase the correct replacement drive (2.5 inch SATA or M.2)

 

- Remove the bad drive. Install the new drive.

 

- Disconnect the second HDD before reinstalling Windows.

 

- Do the HP Cloud Recovery or install Windows clean on the new drive.

 

You can buy a SATA or M.2 to USB 3 adapter. Connect the bad drive to the adapter.

 

Connect the adapter to any PC to see if the bad drive can be mounted as a data drive to recover data.

 

Regards

HP Recommended

Since I am new to this type thing, I did not know that posting under a new topic heading would leave my previous post with the specs behind.  The NVMe256GB KBG30ZMV256G failed SSD drive is in my desktop (HP Envy - TE01-0077c ; product ID 6YQ76AA.)  The diagnostics testing yielded a failure ID of RU3V5R-A0AC8B-QF8XGK-60A803.  I have purchased  a new 500GB WD Blue SN580 NVMe Internal SSD - Gen 4x4 PCIe 16Gb/s, M.2 2280 to replace the failed NVMe 256GB KBG30ZMV256G Toshiba SSD.

 

I do qualify for the HP Cloud Recovery. I believe that the advice that you have supplied will be very useful in directing me.  I am hoping that the existing Western Digital HD in my HP Envy desktop, that passed the diagnostic testing, will have accessible data on it, and that my Microsoft One Drive will be fairly up to date.

 

Thanks for the very helpful information that you have already supplied.

 

Rusty2855

HP Recommended

Greetings @Rusty2855 

 

My pleasure.

 

The platter HDD should be fine if it passed HP Diagnostics.

 

I don't use MS One Drive. You will probably lose some local PC folder data. The data may be accessible if the bad drive can be mounted as a data drive.

 

Let the Forum know how it goes.

 

Get back to the Forum if you need additional assistance.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.