• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-07-2019 03:58 PM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

I have an all in one HP which I love, despite the fact that the processor is slowwwwww.  Should have checked on that when I got it.     However, that is not my issue.  The DVD player has trouble reading DVDs and does ot read CDs at all.  I am almost sure  this is a software issue, because I have an external dvd player and is the same problem, and the external works fine with other computers.    I have search the forum, and there are people with the same problem, and I have done all the things suggested with no luck,  so I am thinking on resetting the computer to its factory setting, and that should solve it.  However,  my PC had originally windows 8, and then was upgraded for free to 8.1.  I like 8.1.   I am guessing the reset will be to windows 8, and my cuestion is:  will I able to upgrade to 8.1 after the reset?  or is this a one time thing?    Thank you.

 

 

 

 

 

 

 

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2019 06:25 PM

HP Recommended

Hi:

 

Yes, you can upgrade back to W8.1 for free from the Windows Store after you do the required updates to W8 after you reset the PC.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-07-2019 06:25 PM

HP Recommended

Hi:

 

Yes, you can upgrade back to W8.1 for free from the Windows Store after you do the required updates to W8 after you reset the PC.

Was this reply helpful? Yes No

‎04-07-2019 09:18 PM

HP Recommended

Thank you!

Was this reply helpful? Yes No

‎04-08-2019 07:04 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.