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‎04-07-2019 03:58 PM

HP Recommended
Operating System: Microsoft Windows 8.1 (64-bit)

I have an all in one HP which I love, despite the fact that the processor is slowwwwww.  Should have checked on that when I got it.     However, that is not my issue.  The DVD player has trouble reading DVDs and does ot read CDs at all.  I am almost sure  this is a software issue, because I have an external dvd player and is the same problem, and the external works fine with other computers.    I have search the forum, and there are people with the same problem, and I have done all the things suggested with no luck,  so I am thinking on resetting the computer to its factory setting, and that should solve it.  However,  my PC had originally windows 8, and then was upgraded for free to 8.1.  I like 8.1.   I am guessing the reset will be to windows 8, and my cuestion is:  will I able to upgrade to 8.1 after the reset?  or is this a one time thing?    Thank you.

 

 

 

 

 

 

 

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2019 06:25 PM

HP Recommended

Hi:

 

Yes, you can upgrade back to W8.1 for free from the Windows Store after you do the required updates to W8 after you reset the PC.

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3 REPLIES 3

‎04-07-2019 06:25 PM

HP Recommended

Hi:

 

Yes, you can upgrade back to W8.1 for free from the Windows Store after you do the required updates to W8 after you reset the PC.

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‎04-07-2019 09:18 PM

HP Recommended

Thank you!

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‎04-08-2019 07:04 AM

HP Recommended

You're very welcome.

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