• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-14-2024 10:47 AM - edited ‎10-14-2024 10:52 AM

HP Recommended
Product: HP Pavilion All-in-One - 24-xa0057c

Hello - I'm trying to do a reset on my PC and when I get to 'getting things ready' after about 15 minutes I get a message "There was a problem while resetting your PC".  Does HP provide a copy of windows for reset/recovery so I can download and load onto a USB?   I'm at the point of just wanting to start new with this PC and reload Windows.  Any help would be appreciated.  Thanks!

Category:
3 REPLIES 3

‎10-14-2024 10:56 AM - edited ‎10-14-2024 10:57 AM

HP Recommended

Hi:

 

Unfortunately, that will not be possible.

 

I have noticed in the last few months that HP seems to be removing cloud recovery tool support for PC's 5 years or older.

 

Hundreds of models that used to be supported by the cloud recovery tool no longer are.

 

That leaves you with the only free option of clean installing W10 by making bootable installation media with the Media creation tool from the links below:

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion All-in-One - 24-xa0057c Software and Driver Downloads | HP® Support

 

If you want the original HP factory recovery image, you can order a recovery kit from this vendor at the link below:

 

Computer Surgeons - Windows 10 Home & Home Plus Recovery Kit Part Number L38406-001 For AiO PC Model...

Was this reply helpful? Yes No

‎10-14-2024 11:09 AM

HP Recommended

Thanks so much for the information - much appreciated!

Was this reply helpful? Yes No

‎10-14-2024 11:12 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.