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Lauren_Lee
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Message 1 of 2
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Flag Post

Resetting password on main welcome page

HP Recommended
HP All-in-One - 20-c410

Product number: 3KZ89AA 

I need help resetting the password on the front login page. My sister gave her computer to a family member, and she can't remember her login info and we are unable to reset the password because there is no option popping up to do that. If we can't get into the computer then we can't use it? And my sister wants her files put on a flash drive too. 

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WAWood
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Message 2 of 2
Flag Post
HP Recommended

@Lauren_Lee 

Sorry, but by Community policy, we are no longer allowed to provide any assistance with password reset or recovery.

Here is the HP Policy: Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
Goto this page https://support.hp.com/us-en/contact-hp

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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