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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Resetting with TPM problem

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04-13-2020 05:19 PM
Hi! I was resetting my computer without files to send out for warranty repair and several hours into it it is asking me to accept- F1 or reject F2 a TPM change. I found a forum that said to accept it, but when I enter it I just a loud beep. It seems it’s frozen. If I restart, that’s all I get. Help! 😊
Solved! Go to Solution.
Accepted Solutions
04-16-2020 12:41 PM
I reviewed your post and I understand that the computer is not booting to Windows after clearing TPM.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps.
- Boot computer using F10 into the BIOS setup mode.
- Locate the “Security” option on the left and expand.
- Locate the “TPM” option nested under the “Security” setting.
- To clear the TPM you must check the box saying: “Clear” to clear the TPM hard drive security encryption.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
04-13-2020 05:24 PM
@Amymoe wrote:Hi! I was resetting my computer without files to send out for warranty repair and several hours into it it is asking me to accept- F1 or reject F2 a TPM change. I found a forum that said to accept it, but when I enter it I just a loud beep. It seems it’s frozen. If I restart, that’s all I get. Help! 😊
And I really don’t know what type of windows 10 it is
04-16-2020 12:41 PM
I reviewed your post and I understand that the computer is not booting to Windows after clearing TPM.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the below steps and check if it helps.
- Boot computer using F10 into the BIOS setup mode.
- Locate the “Security” option on the left and expand.
- Locate the “TPM” option nested under the “Security” setting.
- To clear the TPM you must check the box saying: “Clear” to clear the TPM hard drive security encryption.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
05-12-2020 02:36 PM
@tama4 Welcome to HP Community!
Please provide the correct model number.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
http://support.hp.com/us-en/document/c03754824
Please update the BIOS and check for the issue.
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!