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HP EliteOne 840 23.8 inch G9 All-in-One Desktop PC (4F102AV)

When I click on Restart from the Start menu, the computer begins the Restart sequence and the screen goes black. But the power white light stays on.   The boot process does not cycle through to the sign-on screen.  Eventually (after about 2-3 minutes), the HP logo and Wolf Security logos are displayed, but the sign-on screen will not appear.  I then push the power button to turn the computer off, wait a few minutes, push the button again to turn it on, and Windows 11 boots normally.

Any ideas on why the Restart process seems to stop before the computer shuts off (thus requiring me to push the power button to complete the shutdown)?  Many thanks.

2 REPLIES 2
HP Recommended

I suspect your hibernate file is corrupted

In Windows 8 and up, when you shutdown the computer with Fast Startup enabled, windows is not actually shutdown. Instead, all programs are closed, and then the system is placed in hibernation.

 

Pressing the power button generally turns off the power causing a cold start that bypasses the fast start.

 

Skip down to item 5 in the advice below then do step 2 the "sfc"

https://windowsreport.com/corrupt-hibernation-file-windows-10/

 

If that does not work then try the earlier steps


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HP Recommended

What you have described is a bit obscure, as it is not a random restart issue, and is instead one that would seem to be self inflicted and contemplative.

 

What exactly are you trying to do? It is not really clear to me.

 

This is a question that may be best served in the Microsoft Windows 11 community forum since it is an OS question about an OS that is constantly being changed.

https://answers.microsoft.com/en-us/search/search?SearchTerm=windows%20restart%20does%20not%20comple...



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