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‎05-16-2020 04:02 AM

HP Recommended
Product: ExHP Pavilion 590-p0202aample: Pavilion 65XX

After trying to do a BIOS update the computer wouldn't come back on.  HP took computer away and fixed it, but the computer was cleared. A Hp backup was done prior to repairs .  I have been unable to restore back up.  

2 REPLIES 2

‎05-16-2020 05:18 AM

HP Recommended

Hi

How / What type of backup?  In what Format using what software?

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‎05-17-2020 03:37 AM

HP Recommended

it was a HP backup

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