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- Re: SMART Hard Disk Error

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07-05-2017 06:30 PM - edited 07-06-2017 06:35 PM
I defragged my hard drives game folders a few days ago and then suddenly I get this message when I restart my computer now. Never had a message like this before, nor an issue with the hard drive. Have just hit 'enter' and continued on just fine without any issue. But is there something that needs to be done?
The site listed is no longer available and redirects to a notebook related portion of the website.
I have an HP Envy Destop with specs:
HP ENVY Phoenix 810-430qe Desktop PC Product number: K6V72AV#ABA Serial number: 2MD5190KRX
Drive Info:
Drive C:
Description Local Fixed Disk
Compressed No
File System NTFS
Size 1.80 TB (1,977,881,718,784 bytes)
Free Space 306.83 GB (329,460,068,352 bytes)
Volume Name Windows
Volume Serial Number F4F1F961
Drive 😧
Description Local Fixed Disk
Compressed No
File System NTFS
Size 19.05 GB (20,459,810,816 bytes)
Free Space 2.41 GB (2,585,145,344 bytes)
Volume Name Recovery Image
Volume Serial Number 6A019F5C
The (D) Drive is the recovery drive. I've always assumed the (C) drive had dual internal mechanism of some kind.
---—-—-—-—-—-—--—-—-—-—-—-—-—-—-—-—-—-—-
SMART Hard Disk Error
The SMART hard disk check has detected an imminent failure. To ensure no data loss, please backup the content immediately and run the Hard Disk Test in System Diagnostics.
Hard Disk 6 (30C)
F2 - System Diangostics
ENTER - Continue Startup
For more information, please visit:
http://www.hp.com/go/techcenter/startup
---—-—-—-—-—-—--—-—-—-—-—-—-—-—-—-—-—-—-
The following screen states:
1720-SMART Hard Drive detects imminent failure.
Failingh Drive: SATA5
Failing Attribute: # 00.
F1: Boot
07-06-2017 05:34 AM
The SMART warning indicates that both of those disks are at risk of failing immediately. Since the model number is incomplete, it is hard to offer any help except make an image of both hard drives on independent media NOW, before it fails. Quit using the computer.
Expect to replace both hard drives. Typically in a situation such as this, two hard drives failing at the same time is odd unless there has been a power surge on the system.
I'm not an HP employee.
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07-06-2017 09:07 AM
>> I have an HP Envy Desktop with a hybrid drive.
> The SMART warning indicates that both of those disks ...
The author of the question has a "hybrid" drive, which seems to be detected as being TWO "logical" drives.
So, there is only ONE "physical" hard-drive that is failing, and thus needs to be replaced.
I would IGNORE the on-screen advice to run the disk-drive diagnostics -- instead, preserve any "life" left in the disk-drive for a "last-chance" copying (or "cloning" or "backup") before it completely fails.
07-06-2017 06:36 PM - edited 07-06-2017 06:38 PM
I updated the post with all the info I could find. Assuming the (C) drive is going to die soon. Can I just replace the drive and use the recovery image to build on the new drive?
I have backed up all my important files to my external drive or cloud drive. Most of the space is just game data.
I was going to buy a pure SSD as a replacement. Possibly two in RAID config if the price is right.
Thanks
07-06-2017 07:27 PM
The SUPPORT PAGE for that model does not indicate the hard drive to be a hybrid drive but it does state that the first hard drive could be a SSD. From the data posted, however, I beleive the drive to be a 2Tb drive with the D drive being the Recovery partition and C and D being on the same drive.
Can I just replace the drive and use the recovery image to build on the new drive? - possibly but if you would clone the two partitions to the new drive it would be all done for you without having to rebuild.
I'm not an HP employee.
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07-06-2017 08:01 PM
I think the 16GB mSATA SSD Cache is built into the (C) drive. I recall when selecting the option for my order, stating some such feature.
I guess I'll look for an SSD for this guy and try to clone the recovery. Do you know if my PC allows for RAID configs with multiple SSD drives?
07-07-2017 04:27 AM
In the configurations for options that model did include RAID, however that was for conventional hard drives. Assuming the SSD's you purchase will plug into the motherboard the same as a regular hard drive, then it should work.
Keep in mind that by cloning only the Recovery Partition you will be back to factory settings and applications.
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