Scanning and repairing issue. Screen goes black

[taylorknatz]

Model number 15-1125wm when I turn on my computer and the HP logo shows up it says scanning and repairing drive and shows it's loading, but then the screen goes black and nothing happens. Already tried a hard reset. I can't get to the log in screen let alone into my computer to try and fix the issue. Already tried f/4-f/5 and f/11 advances options to try and resolve the issue and nothing. My computer has been perfectly fine until a few days ago. Any advice?

[Riddle_Decipher · Accepted solution]

@taylorknatz

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out,

As I understand the computer isn't turning on anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you run a hardware test to ensure there aren't any hardware failures as such?

Have you reset the computer to release excessive static?

While you respond to that, The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[taylorknatz]

I did a factory reset and "unupdated" my computer and it's working now.

[Riddle_Decipher]

@taylorknatz

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

(As that was one of the last steps, included in the links I had shared with you)

And Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂