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‎11-07-2018 02:44 PM

HP Recommended
Product: HP TouchSmart 320 PC
Operating System: Microsoft Windows 10 (64-bit)

When I first turn on my computer, my screen says: 1720-smart hard drive detects imminent failure. Failing drive HitachinHDS721010DLE630  Failing attribute #05  Everything seems to be working fine, but not sure what I should do, if anything ??  Any help/advice, geatly appreciated.   I am 66 & not a comp. geek, but know the basics. ( and can follow instructions ) lol....

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-07-2018 03:25 PM

HP Recommended

Hi:

 

The code means that you will have to replace the hard drive and reinstall W10.

 

If you can still get into Windows, backup any files you want to save as soon as possible.

 

On your specific model Touchsmart PC's support page, there should be an Upgrading and Servicing Guide which will provide the instructions to R & R the hard drive.

 

https://h22207.www2.hp.com/us-en

 

After you get the new hard drive installed, you can reinstall W10 for free as follows...

 

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

If you are asked to enter a product key during the installation steps, check the 'Skip' box, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎11-07-2018 03:25 PM

HP Recommended

Hi:

 

The code means that you will have to replace the hard drive and reinstall W10.

 

If you can still get into Windows, backup any files you want to save as soon as possible.

 

On your specific model Touchsmart PC's support page, there should be an Upgrading and Servicing Guide which will provide the instructions to R & R the hard drive.

 

https://h22207.www2.hp.com/us-en

 

After you get the new hard drive installed, you can reinstall W10 for free as follows...

 

To reinstall W10...Use the Media Creation Tool.  Make the 64 bit installation media.

 

https://www.microsoft.com/en-us/software-download/windows10

 

You can make a W10 USB flash drive installer using an 8 GB flash drive using another Windows PC, since your PC is not working.

 

If you are asked to enter a product key during the installation steps, check the 'Skip' box, and W10 will install and automatically activate once you are connected to the internet.

 

Here are the steps to create the W10 USB flash drive installer...

 

  1. Select Download tool now, and select Run.
  2. If you agree to the license terms, select Accept.
  3. On the What do you want to do? page, select Create installation media for another PC, and then select Next.

  4. Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

  5. Select which media you want to use:
  6. USB flash drive.  Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
Was this reply helpful? Yes No

‎11-07-2018 03:59 PM

HP Recommended

Thank you ever-so-kindly, Paul......

Was this reply helpful? Yes No

‎11-07-2018 05:11 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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