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Sending in hp aio desktop computer to be repaired

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Hp Pavillion will in one -27-r014
Microsoft Windows 10 (32-bit)

Hi I have a question about how do I go about sending in my out-of-warranty desktop to be repaired. It needs a new touchscreen and operating system as well

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Welcome to the HP Community.

Be Aware:

Do not respond to individuals who post phone numbers or email addresses.

Do not respond to individuals who ask you to provide private information in a public Post.

These people might be scammers trying to steal your information / money.



HP Support does not typically accept out-of-warranty hardware repair requests.

HP is not a general repair house.


Find a local repair shop in your region and ask about the specifics (costs, parts, shipping, warranty / guarantee for the repairs and the process). 


Remember:  Reputable technicians do not hide information and will perhaps provide a written contract.



  • Expect that your data should either have been removed or considered already lost.
  • Expect that you may have to pay for shipping - and you will be responsible for packing, too.  Make sure you use a reputable shipper and consider paying for insurance in the event that the contents are further damaged.
  • Expect that you are responsible for asking relevant questions about the process.  "He didn't tell me" won't help later.  Make a list.


Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"


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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation