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- Re: Service profile failed to logon

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02-18-2022
01:29 AM
- last edited on
02-18-2022
05:18 AM
by
Ric_ob
Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.
Solved: the user service profile failed to logon - HP Support Community - 8291189
Thank you!
Badnews though
It was working from the time i done the new user profile thing, just woke up today and turned my computer on and the same message occurred after days of not getting the error.
Now what...
Ive tried factory reset
Tried cloud reset
This new profile thing
Moving the DS file
and so much stuff
02-18-2022 07:11 AM
This error shows up when googling
I would look through some of the reported "solutions" and see if they apply.
My best guess as to fixing is to to add another user, make the user an administrator, log out of your account and log into the new one and see if the problem disappears. This gets you a new registry (profile). If the problem shows up again then consider running a memory test program such as memtest86.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
02-18-2022 07:23 AM
Does the Event Viewer show any problem or anything unusual?
Go back to the time of the last problem and look in "system" for any thing suspicious
Might be useful to look in "applications" for errors or timeouts
Look for login failures. Not someone hacking but a login failure by a windows component.
Did you a HP rep or 3rd party agent log in remotely to help with some problem? There are accounts for remote login as I had Dell help with my Area51 and they used a service loginj.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
02-18-2022 07:28 AM
Sorry please may you rephrase ? I dont understand what you are saying, im not the smartest with tech
But if you are asking if im sure theres no virus on my computer, im very sure there isnt a virus. I use a anti virus thing, and do scans all the time. And plus ive reset the computer 3 times and still the same issue.
And yes ive tried turning off the anti virus for a day and seeing if the error goes it doesnt work 😞
Thank you!
If you can suggest anything else that would be great.
02-18-2022 08:53 AM - edited 02-18-2022 09:05 AM
What I meant earlier was not clear, sorry. When booting up some windows components need to 'log in" and that is normal. What is not normal is a user logging into a diagnostic account. I know of no solution but can help debug the problem to possibly find the answer.
Lets address the having to reboot.
The next time this happens press the CTRL-ALT-DEL keys and look for the tasks manager to show up. It usually does but with some exceptions
When it shows up select "file" and run explorer as shown below
This should put your task bar back on the desktop. ***
When this happens select "sign out" of windows and look for your account to sign into (do not reboot)
https://www.digitalcitizen.life/log-off-windows-11/
Once you are in your desktop bring up the Event Viewer and look for errors in "system"
If you have never brought up the Event Viewer it may take a while to load due to the size of the log. You might want to delete the log every now and then
The following shows a typical error
If you see anything strange post the info back here.
*** Does the desktop (before signing out) exactly match your account and the document folder contain your documents? If so, then there is no need to sign out. Go look at the Event Log files as suggested above.
[edit] I mentioned memtest86 earlier but is is convenient to run the windows memory test. Be sure to do this by typing
windows memory diagnostic into the search bar.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it