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ARPANAIO
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Setting and fixing HP Recovery in new Harddisk

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HP ALL IN ONE -22
Microsoft Windows 10 (64-bit)

Hello Community,

 

My AIO Harddisk got corrupted, hence being under Warranty period, I got it replaced by new one today. When I inserted HP Recovery CD, process almost completed, but at the end it failed to set up completely. The HP virtual agent is just playing marry go round with me. If I were a technical know-how, I would not post my query here, rather would resolve it by self. HP is leaving everything up to customers. Looks like we make a mistake by purchasing HP products.

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WAWood
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@ARPANAIO 

Last time I used HP Recovery Media on optical disk, it was a SET of three DVDs and a single driver CD. 

 

If you are inserting only the CD, that is not going to recover the PC -- it needs the DVDs as well.

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ARPANAIO
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Thank you so much for response. I received the set of 4 CDs/DVDs, I dont know what exactly they are. Even if they are 3 DVDs and 1 CD (with driver), I get the same status as RECOVERY FAILED.

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WAWood
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Then sorry, I don't know what to tell you -- as restore failures are most often caused by folks attempting to use a drive that is failing and you said you replaced yours.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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