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- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- Setting and fixing HP Recovery in new Harddisk

Create an account on the HP Community to personalize your profile and ask a question
06-20-2020 10:03 AM
Hello Community,
My AIO Harddisk got corrupted, hence being under Warranty period, I got it replaced by new one today. When I inserted HP Recovery CD, process almost completed, but at the end it failed to set up completely. The HP virtual agent is just playing marry go round with me. If I were a technical know-how, I would not post my query here, rather would resolve it by self. HP is leaving everything up to customers. Looks like we make a mistake by purchasing HP products.
06-20-2020 12:52 PM
Last time I used HP Recovery Media on optical disk, it was a SET of three DVDs and a single driver CD.
If you are inserting only the CD, that is not going to recover the PC -- it needs the DVDs as well.
I am a volunteer and I do not work for, nor represent, HP
06-23-2020 07:34 AM
Then sorry, I don't know what to tell you -- as restore failures are most often caused by folks attempting to use a drive that is failing and you said you replaced yours.
I am a volunteer and I do not work for, nor represent, HP