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‎12-08-2019 09:26 PM

HP Recommended
Product: M1W23UA#ABA

So I have the issue with my laptop not starting up so I went on the startup screen, pressed f2 and did the quick and fast scan.  Both times I’ve had the Short DST check fail and every other one pass.  I don’t know what to do. Any help from you wise wizards?

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1 REPLY 1

‎12-09-2019 03:21 AM

HP Recommended

Hi

You have a failed/failing HDD.

MAKE BACKUPS OF YOUR DATA.

 

Next make a Recovery Media.  Buy a replacement HDD.

 

http://partsurfer.hp.com/Search.aspx?searchText=M1W23UA

 

https://support.hp.com/gb-en/product/hp-envy-m6-p100-notebook-pc-touch/10135668/model/8788300?sku=M1...

 

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR

https://www.microsoft.com/en-us/software-download/windows10

 

 

If in doubt please ask.

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