Shortcuts opening then closing immediately

[janblaine]

My shortcuts on the desktop will not stay open.  My PDF files open then I get a message that it didn't open corerectly and has to close.

[sandytechy20]

@janblaine

Welcome to HP forums, I see that the shortcuts on the desktop are not opening.

• Provide the HP product number or the complete model number?
• When did this issue start?
• Did you do any hardware or software changes recently?

Reply with the requested information for more assistance.

Cheers.

[janblaine]

Mu PDF files won't stay open - error says acrobat failed to connect to the DDE server. I have HP pavilion P 6000 series. Model # P 6774Y

[Raj1788 · Accepted solution]

@janblaine

It looks like you were interacting with sandytechy20, but he is out for the day & I'll be glad to help you out. 

I'm Raj1788 & I'm at your service. 

To provide you with an accurate solution, I'll need a few more details:

Are you facing any issue with the HP printer?

If yes, could you please help me with the product name or product number.

Uninstall and reinstall the Adobe software to get the latest version of Adobe Reader.

1. In Windows, search for and open Add or remove programs.

2. In the list of installed programs, click Adobe Reader, and then click Uninstall or Yes.

3. If a User Account Control message displays, click Yes.

4. Follow the on-screen instructions to complete the software removal. If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed (in English) from the Microsoft website, and then try uninstalling again.

5. After Adobe Reader uninstalls, close all programs and web browsers, and then restart the computer.

6. Open a web browser, go to Adobe Acrobat Reader DC (in English), and then follow the on-screen instructions to install the software.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[janblaine]

PDF problem solved but sti

ll need help with shortcuts not staying open.

[Raj1788]

@janblaine

What short cut are you looking for?

Keep me posted.

Have a great day!

Cheers:)

[janblaine]

't had any changes and have Hp Pavilion 64 bit 6000 series

[Raj1788]

@janblaine

You: ll need help with shortcuts not staying open.

Could you please let me know what short cust you are looking for.

Thank you.

[janblaine]

ing for shortcuts.  It is the shortcuts on my sesktop like msn, facebook etc. that open and close immediately, also any url or link won't open.  I tried to view a utube video today and it will not start.  I hope this will help you help me and Thanks.