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‎06-15-2023 06:39 PM

HP Recommended
Product: HP Pavilion All-in-One - 24-r014
Operating System: Microsoft Windows 10 (64-bit)

I want to clear my computer back to start so all my info is gone

 

Category:
1 REPLY 1

‎06-15-2023 06:47 PM

HP Recommended

Hi:

 

You can use the HP cloud recovery tool which will create a bootable recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility...You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

If you have to use the recovery tool on another PC, you will need to enter your PC's full product number in the tool's search window, which is 2HJ16AA#ABA

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