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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- Smart Hard disk error 3 (309)

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07-13-2026 07:19 AM
Click here for HP's official list of hardware tests.
UEFI warranty test: Check to see if there is a hardware problem: Watch this video.
Tap the ESC key after powering on. Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
If a component fails during the UEFI test then Click here to check warranty
If the disk drive passes then you probably have sector corruption. Can you boot into windows?
If not, try booting into safe mode. You need to boot into safe mode to fix the problem.
Click here to see how to start your system in safe mode.
Select the C drive and repair it: Use the windows tools to scan your HDD or SSD for errors
If the repair works, then scan the OS to replace missing or damaged files using SFC
Check for OS file corruption using SFC. Try the SFC first and if it gives a message that it cannot fix the problem then try the DISM tool. Click here for repair instructions.
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