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‎10-14-2015 11:00 AM

HP Recommended
Please my hp machine isn't coming on. I just bought it
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‎12-10-2015 01:22 PM

HP Recommended
My computer wont even let me get to the rebot menu. it only says "Selected boot image did not Authenticate. Press enter to continue." Then i press enter and it cuts off
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‎02-13-2017 01:12 AM

HP Recommended
which key will take me in a safe mode option.?
model no :- ay019tu
HP laptop
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‎03-10-2017 10:25 AM

HP Recommended

Why is there no document for Windows 10? I have a brand new hp envy 7t and can't get into it due to Windows not recognizing my password. I know I'm entering the correct password because I always use the same one and the hint is the same hint I always use.

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‎08-04-2017 02:57 PM

HP Recommended

How to i take the password off my HP laptop 

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‎08-07-2017 11:08 AM

HP Recommended

Hi @Machanda0211,

 

Good Day. A warm welcome to the HP community. I reviewed the case relating to removing the password from the notebook. I will be delighted to assist you here.

Great description of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

  • What password are you referring to here? Is it the Windows login password or the bios password?
  • Please let me know the complete model# of the computer with the operating system installed to assist you better.
  • Please let me know if the computer works correctly and if you are able to log into Windows.
  • Please send an image or a screenshot of the same to assist you better.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

DavidSMP
I am an HP Employee

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