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OMEN 30L Desktop - GT13-0024

Stuck on a look and I can’t even do a factory restart. No ides what happened but I can’t get out of this.  I have an Omen. 

IMG_5234.jpeg

IMG_5235.jpeg

5 REPLIES 5
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Try reboot but this time select the system restore instead of repair.  If you cannot get the below to show up then read this article

 

BeemerBiker_1-1713134256926.png

look for a restore point dated from when your system last worked

Let me know what happened. 

 

 

I am guessing that your product ID is 9EE29AA#ABA

Is that correct?


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It has no restart point 

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I need to know if you can pass diagnostics.

What caused the problem in the first place?
Power glitch? Upgrade to windows 11 from 10?
Microsoft or HP update? Add a new device, memory, etc?
BIOS update?


Tap the ESC key after powering on then press F2 to run diagnostics.  Run the disk and memory test.
 Do not any of the following unless diagnostics pass ------------------------------

 

 

Can you boot into Windows safe mode?

That was discussed in that article earlier

 

The following article might be better:  skip down to "Enter Safe Mode from outside windows"

HP PCs - Windows Safe Mode (Windows 10) | HP® Support

 

Get info safe mode?

When you get into safe mode  bring up the device manager and look for problems.

See any problems?

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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I believe it was a windows update. 

I can’t figure out how to get into safe mode. Cod isn’t c:/ it’s  X:/ 

 

I did one of those tests and everything passed 

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@Wilkins08 wrote:

 

I can’t figure out how to get into safe mode. Cod isn’t c:/ it’s  X:/ 

 


X shows up when in command version of safe mode.  You need just the plain safe mode # 4

BeemerBiker_0-1713212434402.png

 

HP PCs - Windows Safe Mode (Windows 10) | HP® Support

 

Any nearby shop can fix this.  I was worried it was a BIOS update as those can ruin a system

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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