Stuck on windows advanced options screen..

[SkyesPop]

Help walk me thru getting hooked ip

[A4Apollo]

Hey there! @SkyesPop, 

Are you able to boot into BIOS or F2 page from the PC?

Were there any recent windows updates on your PC?

Please share the product number of your PC to assist you better.

Please try the steps recommended below.

Perform a power reset on a laptop with a removable battery:

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

If you are able to boot into BIOS try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Try booting into safe mode and check if it helps.

Refer this article to know more information about booting into safe mode. Click Here

Lastly, try running a system diagnostics test on the hard drive and check if the components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics test on the PC. Click Here

Let me know if this works!

Have a great day! 🙂

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