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StefanosJJJ
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Solved!

Stuck trying to reset my pc

HP Recommended
Microsoft Windows 10 (64-bit)

So, i tried resetting my PC and now i am stuck.

 

HP restore does not work. I've tried it twise now and after an hour or so, it get stuck in a window saying "The system can not find the drive specified". it also mentioned something about AM content location invalid, and update unsuccessful.

 

Now i can't even get back to normal windows, it just restarts and get back to this screen.

 

Can you help me reset this computer to just a vanilla installation of Windows?

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Paul_Tikkanen
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Message 2 of 4
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Hi:

 

If the reset program isn't working, you can clean install W10 by making a bootable USB installation flash drive using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

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Paul_Tikkanen
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Hi:

 

If the reset program isn't working, you can clean install W10 by making a bootable USB installation flash drive using the Media creation tool at the link below.

 

https://www.microsoft.com/en-us/software-download/windows10

 

After W10 installs, you can install the drivers and available software from your notebook's support page.

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StefanosJJJ
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Thanks for the reply  @Paul

I never got to test your answer, but i'll mark it as a solution.

 

What i ended up doing was load the task manager by using ctrl+alt+delete, click on files and then new task. Here i simply typed systemreset and that promted the windows reset, that seemed to overwrite the HP reset process.

Paul_Tikkanen
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You're very welcome.

 

That is great news you were able to get the reset option to work using the Windows Task Manager.

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