Supplemental Recovery disc?

[asmita6658]

@tomshpf

No, it will not delete anything. Please try these steps -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Let me know. 

[tomshpf]

4) Plug-in the Adapter.  What adapter? using desktop, Thanks

[asmita6658]

@tomshpf

The Power Cable. Unplug all the power cables and any other peripherals connected -

1. With the power off, disconnect the power cord from the back of the computer.
2. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.
3. Reconnect the power cord and turn on the power.

Let me know. 

[tomshpf]

Ok I did the reset and went back to the recovery.mgr and opened it up and i could hear the disk spin around then after a minute or so it stopped and no other screen came up. was not there suppose to be?

[tomshpf]

Here is what i have now,  I ran the recoverymgr as administrator, then after it got done spinnig again and nothing happened I sent a copy of the recovery mgr to the desktop, when i trie to open it my "BitDefender" said it just blocke the "clzip.exe"  I noticed in bit defender it was blocked three times, the exact amount of times i tried recover. can i white list the clzip.exe, that should work right?

[tomshpf]

I whitelisted the CLzip.exe, but it did no good, the disk just spins when i try to open the recovery shortcut on desktop.  Any other suggestion would be appreciated? Thanks

[asmita6658]

@tomshpf

Thanks for trying. 

At this point, I'd suggest you Contact HP Support in your region for some advanced troubleshooting. 

Have a great day!

[tomshpf]

Is there a Charge for this as i am a low income senior? Thanks

[asmita6658]

@tomshpf

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[tomshpf]

Asmita,  Thank You, will look for private messages