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02-05-2019 02:23 PM
Hello, I think i accidently erased my partition containing windows 7, so i put the first disc in and it loaded the files, then it stated to put the supplemental recovery disc in and click on Next. I did this over an hour ago, is it still doing something? the Cancel buttom lights up if i put my mouse over it, so i thought it is still doing a recovery, Am I correct or is there something wrong. should hit Cancel or wait longer ? btw i had a dual boot with windows 10 but neither will workThanks
02-07-2019 06:23 AM
Greetings and Welcome to the HP Support Community.
Appreciate you trying the steps. Don't worry, I'm here to help!
Let's try a hard reset and re-initiate the recovery -
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Press and hold down the power button for 15 to 20 seconds.
4) Plug-in the Adapter.
5) Try to turn on the computer.
You may refer to this document for steps - HP PCs - Performing an HP System Recovery
Hope this helps!
Let me know how that goes.
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Have a great day ahead 🙂
I am an HP Employee
02-07-2019 02:19 PM
Hi Thank You for the reply, here is the latest, I had to reinstall my windows 7 Premium but before i backed up (i hope were my documents, pictures etc) any way it took two disks to complete, i have them sitting here now, but i dont know how to transfer them into the reinstall! I open one of the disks up and all I saw was of a bunch of WIM files. what are they and how can i get them installed on my reinstalled windows 7? Thanks
02-09-2019 07:12 AM
Please try the steps mentioned here - HP PCs - Restoring Files that were Backed Up Using HP Recovery Manager
Keep me posted.
I am an HP Employee
02-09-2019 03:41 PM
Asmita, Thank you for the reply, i clicked on the recovery mgr application and I heard the dvd spinning but this did not open, >>>>
When the Recovery Manager File Restore Program opens" <<<< Nothing happened after disk stopped spinning, Any idea's as to what is wrong?