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‎12-29-2019 11:24 AM

HP Recommended

Hi I have try to reboot my desktop computer it still show I need supplemental disc

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‎01-02-2020 11:55 AM

HP Recommended

@Harry530

 

Welcome to the HP Support Community.

 

Let's perform a power reset as per HP standards:

 

Ensure your device is OFF.

Unplug all the external devices (If any).

Disconnect the power from the computer

Press and hold the power button for about 30 seconds.

Connect the power supply

Press the power button to turn on your device and check if the issue persists.

 

You do not loose any data by doing a hard reset.

 

If the issue persists, you may have to reinstall the Operating System using the HP Recovery manager, the same offers an option to backup personal files, so make sure that's selected.

 

https://support.hp.com/in-en/document/c01867418#AbT3

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎01-02-2020 03:39 PM

HP Recommended

Betty,  this is not my post,  i just got an email from you, why i dont know, thought you should know.

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‎01-03-2020 02:25 PM

HP Recommended

@tomshpf

 

You are in the same thread, that is why you got the notification.

You can ignore it.

 

Cheers.

Sandytechy20
I am an HP Employee

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