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Comeuppance46
Level 1
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Message 1 of 6
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Switching on desktop

HP Recommended
Pavilion PC24-b212na

HP Pavilion 24-b212na. I now cannot switch my desktop on without first unplugging it from power supply and rec-connecting. I have replaced the power lead (with transformer) twice- not cheap, bought from a computer shop- without curing this problem. Any ideas please?

5 REPLIES 5
itsmyname
Level 9
3,680 3,636 143 442
Message 2 of 6
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How old is your computer? Is your HP warranty still in effect?

Since you have changed the power-supply, without a solution, the most-likely cause is a failing motherboard.

 

HP may sell you a replacement "original-equipment" motherboard -- probably at a very-high price.

 

It may be time to purchase a new computer.

 

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Hibb1
Level 6
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Message 3 of 6
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If you've replaced the power brick, then there's not much else you can do without replacing internal parts.

If it's still under warranty, then log a hardware warranty call. If you're in Australia, and it's outside of the 12months, cite the Australian consumer law. This should still get you a warranty call.

Otherwise, you'll just have to accept it as a new feature.

It's cost prohibitive to buy parts from HP to repair this unit.

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stevecomputer
Level 5
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Message 4 of 6
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What is the "transformer" please? is it for converting 110v to 220v for mains? If so, this is a possible cause.

 

 

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WAWood
Level 16
Level 16
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Message 5 of 6
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@itsmyname 

This PC is an All-in-One -- and runs on DC current.  The "transformer" is precisely that -- it is the same kind of power "brick" that laptops use.

 

I replaced one of these for a 4-year old AIO a few weeks ago, but it only cost me $30 USD -- so that's not a lot of money to get the PC working again.



I am a volunteer and I do not work for, nor represent, HP
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Comeuppance46
Author
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Message 6 of 6
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No, not solved. I had already done what was suggested. I think this is a software problem and I will have to live with it.

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