System BIOS update failed unable to open BIOS image file

[emc5679]

I've found a usb to make a recovery based off your link. I'm getting error to create file while making a jump drive. I'm so frustrated!!!

[SPIKE2021]

Yep, same problem. The lastest BIOS update from good old HP has completely crashed my desk top. PC only 2 years old. So i purchased a care pack as it said it would cover my PC but HP say the care pack does not cover my PC. Awaiting for a response from Besterve, but as usual no reponse! Basically its HPs update that has damaged the PC in my case. This has happened a few times now and results in either a motherboard change or a new PC.

[A_Gayathri]

Hi @SPIKE2021,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SPIKE2021]

Hi. Product is HP Pavilion TP01-1023na Desktop PC (24F43EA) . I have:

Removed replaced CMOS battery with a new battery

Checked the NVIDIA® GeForce® GTX 1650 SUPER™ (4 GB GDDR6 dedicated) works on another machine

Checked all cables or replaced to check they work

Removed all connections

Check PC by connecting to different monitors and using HDMI, Display Port and VGA

Tried the on board graphics

Tried the windows plus B or V key method

I have tried different wired and bluetooth keyboards

Tried all of the steps on the following link:

https://support.hp.com/us-en/document/ish_3966820-3438449-16

PC will start, ligh on the on/ off button comes on, the fans power up.

Nothing on screen, no cursor, no logo.

I cannot access the BIOS at all.

All I have is a blank screen.

Thanks for any help you can give.

[A_Gayathri]

Hi @SPIKE2021,

Thank you for your reply,

I understand you are looking for a BIOS recovery HP Pavilion TP01-1023na Desktop PC  Not to worry I will help you to get a resolution to resolve the issue

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2 BIOS 

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, Continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Update the drivers

• click here and follow the troubleshooting steps  HP Notebook PCs - Recovering the BIOS (Basic Input Output System) (Scroll Down go to Manually recover the BIOS  you can see the key combinations )

HP Desktop PCs - Recovering the BIOS (Basic Input Output System)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SPIKE2021]

Hi. Yes, I have done all of those actions incluing those as per the BIOS recovery link. I think part of the issue is that the DESK TOP PC is not responding to the keyboard so any of the actions given that invlove the keyboard do not work. It does not matter if I use a blue tooth key board, or a wired key board. It does not matter which USB port I use. I have also tried booting from a disc in the optical drive but this has no effect. It seems to me as though the USB ports will not detect any action. This is also preventing me from gaining access to BIOS to for example change boot order. There is nothing on the display, no flashing cursor, no logo. I have swapped the GPU, changed all cables, changed the monitor, changed the monitor connections from HDMI to display port to VGA. As mentioned I have carried out all of the actions in this link HP Desktop PCs - Recovering the BIOS (Basic Input Output System)

Any other advice welcomed. Regards.

[A_Gayathri]

@SPIKE2021,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SPIKE2021]

Hi, I have clicked on the envelope and there are no messages? Did you send me a message?Thanks for your help.