-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Operating Systems and Recovery
- System Recovery Kit Failed to Restore Desktop PC!

Create an account on the HP Community to personalize your profile and ask a question
07-21-2023 06:48 AM
When my system was new I bought the HP System Recovery Kit for my HP Envy (AIO) Desktop (Recovery Media USB part L96845-031). I never had any need to make use of it until a few days ago - whereupon it failed dramatically!
I followed the System Recovery instructions to the letter, removing all external drives etc., then removing the Recovery Media once the Preparation Phase had completed. The restore began promisingly but, after 8 hours it was still plodding through with the two bars making minimal progress. I left it to continue overnight and on checking in the morning I had a "Recovery Failed" box showing, which offered 3 useless options. A second attempt at using the Recovery Kit also failed. In the end I used a bootable USB with the barebones Windows 10 install. The Recovery Media from HP wasn't exactly cheap and yet it failed to do the one job that it was meant to do! Is this a common issue?
Solved! Go to Solution.
Accepted Solutions
07-21-2023 10:57 AM
Hi Bill, thanks for the response. The failure displayed itself as the PC booting into a Bluescreen recovery-like option with only 2 options, which were something like 'repair this PC' and 'Restart'. The repair option did nothing and restarting resulted in a blank screen with the internal fan pulsing. I reset the CMOS and got my Windows 10 Recovery Media Kit to attempt a restore. The HP Cloud Recovery was not an option as the PC would not boot. The Recovery Media (a USB stick) cost something like £50 if I recall, so one would expect it to work!
In the end, as I said I used a clean W10 USB; which didn't recognise the Optane Drive only the SSD system drive. Optane was shown by the system as unavailable. All that was required to resolve this was to download and run the Intel Rapid Storage Technology (RST) Driver, followed by the 'Intel Optane Memory and Storage Management' software. Now everything is working as it should. Both SSD and Optane Drives are healthy and functioning (See image).
My issue is with the physical media - I wouldn't have paid good money for something that (a) I expected to work but didn't and (b) was actually 'free' by virtue of the W10 download from Microsoft. It would seem HP are selling 'snake oil' with these kits when the same function can be achieved with no outlay. Anyway, my system is back (no thanks to the HP kit) and I'm less grumpy... well sort of 😉
07-21-2023 08:33 AM - edited 07-21-2023 08:50 AM
Hi @Bryan_D
Checked your PCs specs at this HP Site. This PC ships with a 32 GB Intel Optane drive and a 512 GB Intel SSD.
This second HP Site shows this PC qualifies for the W10 HP Cloud Recovery option. This option is probably configured to work when both storage drives per above are healthy and functional.
Did you have a drive problem causing you to try a system recovery? It sounds like you may have a problem with the Intel Optane drive. The HP factory install will probably fail if the Intel Optane drive has failed.
The W10 clean install worked because it does not require Intel Optane. You really don't need Optane since your PC has a fairly fast Intel 512 GB SATA SSD.
You may have to: verify if the 32 GB Optane drive needs replacing if you want the W10 HP factory image by using your W10 HP USB recovery drive or the W10 HP Cloud Recovery image.
Regards
07-21-2023 10:57 AM
Hi Bill, thanks for the response. The failure displayed itself as the PC booting into a Bluescreen recovery-like option with only 2 options, which were something like 'repair this PC' and 'Restart'. The repair option did nothing and restarting resulted in a blank screen with the internal fan pulsing. I reset the CMOS and got my Windows 10 Recovery Media Kit to attempt a restore. The HP Cloud Recovery was not an option as the PC would not boot. The Recovery Media (a USB stick) cost something like £50 if I recall, so one would expect it to work!
In the end, as I said I used a clean W10 USB; which didn't recognise the Optane Drive only the SSD system drive. Optane was shown by the system as unavailable. All that was required to resolve this was to download and run the Intel Rapid Storage Technology (RST) Driver, followed by the 'Intel Optane Memory and Storage Management' software. Now everything is working as it should. Both SSD and Optane Drives are healthy and functioning (See image).
My issue is with the physical media - I wouldn't have paid good money for something that (a) I expected to work but didn't and (b) was actually 'free' by virtue of the W10 download from Microsoft. It would seem HP are selling 'snake oil' with these kits when the same function can be achieved with no outlay. Anyway, my system is back (no thanks to the HP kit) and I'm less grumpy... well sort of 😉
07-21-2023 03:15 PM - edited 07-21-2023 03:25 PM
Hi @Bryan_D
My pleasure.
Good to see both drives are okay and you have Optane working correctly.
I don't know why you had to buy the HP USB recovery drive.
The HP Cloud Recovery option for your PC is free to download and install on a USB drive. This USB drive can be created on a different PC.
I also thought you might be looking for specific HP software which would not be included in a Microsoft W10 installation.
Regards