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‎04-09-2020 10:37 AM - edited ‎04-09-2020 10:43 AM

HP Recommended
Product: Hp Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

The Circle Recovery Option is not Working. I Can not use it  to Reset to Factory Settings. Can Some Pls Tell me The SolutionWhatsApp Image 2020-04-09 at 9.29.36 AM.jpeg

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-09-2020 10:39 AM

HP Recommended

Hi:

 

If your PC was made in 2016 or later, you should be able to with another working PC and a 32 GB USB flash drive, make a bootable USB recovery drive using the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

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4 REPLIES 4

‎04-09-2020 10:39 AM

HP Recommended

Hi:

 

If your PC was made in 2016 or later, you should be able to with another working PC and a 32 GB USB flash drive, make a bootable USB recovery drive using the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No

‎04-09-2020 10:56 AM

HP Recommended

Can I Put HP CLOUD RECOVERY TOOL on Recovery (D) drive. instead of USB

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‎04-09-2020 11:01 AM

HP Recommended

How Can I fix thisWhatsApp Image 2020-04-09 at 9.30.04 AM.jpeg

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‎04-09-2020 11:56 AM

HP Recommended

Hi:

 

To answer your first question, no, you can only use the cloud recovery tool on a USB flash drive.

 

For your second question, please start a new post because I wouldn't know how to fix any problems with the HP support assistant software.

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