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HP Recommended

It is a Christmas Miracle - I have located all of the backed up files. They were under the Windows.old file in the system restore pictured. Now I can have a drink. Thanks for your help.

 

Found it.PNG

 

 

HP Recommended

> They were under the Windows.old file in the system restore pictured.

 

Did my last suggestion, namely to search for '*music*', lead you to that location?

 

> Now I can have a drink.

 

Skål!

 

> Thanks for your help.

 

And yet you marked your own comment as the "solution" ?! ?!

 

You could "unmark as solution", and then "mark as solution" for the best suggestion.

 

Also, click the purple/white "thumbs-up" to each helpful reply.

 

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