• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-21-2019 07:56 AM - edited ‎11-21-2019 07:57 AM

HP Recommended
Product: HP Elite 800 G4 Twr Workstation
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, 

 

Just having an issue with a message that comes up lately saying 

"System security issue has been detected

The BIOS has lost communication with HP Sure Run software indicating the system may have been tampered with..." 

 

I checked to make sure my BIOS system was up to date as well as my windows etc and it seems all up to date. I opened the HP Client security notifications section and the following message keeps coming up: 

"The security key that is needed by hp sure run is not available..."
I checked to see if sure run was up to date and its currently on 2.0.5.1and the client security manager is on 9.4.1.2817. 

I had a look around to see if there were any posts on the issue but alas I'm at a loss. Any help would be great!!

Thank you! 

3 people had the same question
1 REPLY 1

‎11-23-2019 10:04 PM

HP Recommended

This issue has been solved!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.