cancel
Showing results for 
Search instead for 
Did you mean: 
Nulmany
New member
1 0 0 0
Message 1 of 2
608
Flag Post

System.Xml.XmlException: Invalid XML document.

HP Recommended
Pavilion 550-110na
Microsoft Windows 10 (64-bit)

When I start the PC I get the following error message:

System.Xml.XmlException: Invalid XML document. The document does not have a root element.

 

I f I start the HP support centre it gets stuck opening.  Cancel this error and it will start and all is OK, seemingly.  How do I stop it happening?

Thanks in anticipation.

 

The full error message is:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.Xml.XmlException: Invalid XML document. The document does not have a root element.
at System.Xml.XmlDocument.Save(String filename)
at HPSSFUpdater.UpgradeUpdater.IsUpdateNeeded()
at HPSSFUpdater.View.MainWindow._bgWorker_DoWork(Object sender, DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4075.0 built by: NET48REL1LAST
CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v4.0.30319/mscorlib.dll
----------------------------------------
HPSSFUpdater
Assembly Version: 8.8.1.2
Win32 Version: 8.8.1.2
CodeBase: file:///C:/Program%20Files%20(x86)/Hewlett-Packard/HP%20Support%20Solutions/Modules/HPSSFUpdater.exe
----------------------------------------
System
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4001.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System/v4.0_4.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4042.0 built by: NET48REL1LAST_C
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Windows.Forms/v4.0_4.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System.Drawing
Assembly Version: 4.0.0.0
Win32 Version: 4.8.3752.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Drawing/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
Assembly Version: 4.0.0.0
Win32 Version: 4.8.3752.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Configuration/v4.0_4.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Core
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4075.0 built by: NET48REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Core/v4.0_4.0.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Xml
Assembly Version: 4.0.0.0
Win32 Version: 4.8.3752.0 built by: NET48REL1
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/System.Xml/v4.0_4.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
WindowsBase
Assembly Version: 4.0.0.0
Win32 Version: 4.8.4075.0 built by: NET48REL1LAST
CodeBase: file:///C:/WINDOWS/Microsoft.Net/assembly/GAC_MSIL/WindowsBase/v4.0_4.0.0.0__31bf3856ad364e35/WindowsBase.dll
----------------------------------------
HP.SSF.Config
Assembly Version: 3.6.2.1
Win32 Version: 3.6.2.1
CodeBase: file:///C:/Users/Gecko/AppData/Local/Temp/HPSSFUpdater/HP.SSF.Config1.dll
----------------------------------------
HP.SupportFramework.Common
Assembly Version: 8.0.0.0
Win32 Version: 8.11.24.11
CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/HP.SupportFramework.Common/8.0.0.0__41bdec5abf54f6dc/HP.SupportFramework.Common.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,992
Message 2 of 2
Flag Post
HP Recommended

@Nulmany Greetings from the HP Community!

Here's what I suggest you do to resolve the issue:

  1. In Windows, type msconfig into Search, and then select System Configuration from the search results in Windows 10,

  2. Click the General tab.

  3. Select Selective Startup, and deselect Load startup items.

    Figure : Deselecting Load startup items

    Deselecting Load startup items on the General tab
  4. Click the Services tab.

    Select Hide all Microsoft services, so they will not be disabled, and then click Disable all to disable the remaining items on the services tab.

    Figure : Services tab

    Services tab
  5. Restart the computer for the changes to take effect.

If the issue persists, please create a new user account and check if the issue persists,

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation