• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎03-07-2019 11:25 AM

HP Recommended
Product: Omen 880-160
Operating System: Microsoft Windows 10 (64-bit)

 

“Why the recovery attempt failed”“Why the recovery attempt failed”

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-07-2019 12:31 PM

HP Recommended

Hi:

 

If the HP supplied recovery media isn't working, the only suggestion I can offer would be to clean install W10 as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-880-100-desktop-pc-series/18695893

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎03-07-2019 11:29 AM

HP Recommended

This originally started out as a random freezing with my desktop being functionally at one point and after being told a system reformatting could solve the random freezing i decided to give it a try. Which led me to

616E67A6-F1D3-4FEB-8CDD-D38B7F44992D.png

After all the frustration... I contacted Hp support for them to send me down a system recovery usb to only end up in the first picture... with “the recovery attempt has failed” I’ve retired about 3 times.. 

Was this reply helpful? Yes No

‎03-07-2019 12:31 PM

HP Recommended

Hi:

 

If the HP supplied recovery media isn't working, the only suggestion I can offer would be to clean install W10 as follows...

 

You can make a W10 USB flash drive installer with the Microsoft Media Creation Tool, using an 8 GB flash drive using another Windows PC, if your PC is not working.

https://www.microsoft.com/en-us/software-download/windows10

If you are asked to enter a product key during the installation process, select the 'I don't have a product key' option, and W10 will install and automatically activate once you are connected to the internet.

Here are the steps to create the W10 USB flash drive installer...

Select Download tool now, and select Run.

If you agree to the license terms, select Accept.

On the What do you want to do? page, select Create installation media for another PC, and then select Next.

Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10. You want 64 bit.

Select which media you want to use:

USB flash drive. Plug in a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.

Then you can reinstall the drivers and available software from the PC's support page.

 

https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-880-100-desktop-pc-series/18695893

Was this reply helpful? Yes No

‎03-07-2019 09:03 PM

HP Recommended

Thank you so much for the help! Since the usb that HP sent me didn't work, I decided to go out and buy myself a new one for the reinstallment of windows 10.. and it worked! Thanks again!

Was this reply helpful? Yes No

‎03-08-2019 06:42 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.