• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-03-2025 09:30 AM

HP Recommended
Product: HP EliteDesk 800 G2 Tower PC
Operating System: Microsoft Windows 10 (64-bit)

I'm having a problem with a game called ''Valorant'' where I have to enable TPM 2.0 and in the BIOS it only shows TPM 1.2 , so is there any solution to enable TPM 2.0 ?

If my motherboard doesn't support the TPM 2.0 does it support the TPM 2.0 chip?

5 REPLIES 5

‎04-03-2025 10:06 AM

HP Recommended

Hi @ahmed_shawky 

 

follow the steps in the following link to upgrade the TPM

 

HP Desktops, Notebooks, and Workstations - HP TPM Configuration Utility With Windows 10 Anniversary ...

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎04-03-2025 11:24 AM

HP Recommended

i did what the link says but when i start the tpm config this message appears

ahmed_shawky_0-1743701022135.png

 

Was this reply helpful? Yes No

‎04-03-2025 11:29 AM

HP Recommended

Use TPM.msc  and check your version build to select the BIN version that corresponds to you.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No

‎04-03-2025 11:46 AM

HP Recommended

ahmed_shawky_0-1743701647004.png

this is my tpm version (1.2) which appears in the photo and i want to upgrade it to TPM 2.0 and i followed the link you sent me but after i open any of "Config" or "Config 64" as in the 2nd photo

ahmed_shawky_1-1743701888563.png

this message appears 

ahmed_shawky_2-1743702393974.png

 

Was this reply helpful? Yes No

‎04-03-2025 12:05 PM

HP Recommended

 

check the manafacture version there it is the TPM build, and then in the firmware folder, look for the corresponding BIN.

 

- TPM12_6.40.190.0_to_TPM12_6.43.243.0.BIN
- TPM12_6.40.190.0_to_TPM20_7.62.3126.0.BIN
- TPM12_6.41.197.0_to_TPM12_6.43.243.0.BIN
- TPM12_6.41.197.0_to_TPM20_7.62.3126.0.BIN
- TPM12_6.41.198.0_to_TPM12_6.43.243.0.BIN
- TPM12_6.41.198.0_to_TPM20_7.62.3126.0.BIN
- TPM12_6.43.243.0_to_TPM20_7.62.3126.0.BIN

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.