cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Locked It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HannahBanana2
New member
1 0 0 0
Message 1 of 2
250
Flag Post

The battery life issues (error 601)

‎01-08-2021 04:02 PM

HP Recommended
Product: HP Pavilion x360 Convertible model 14-ba253cl
Operating System: Microsoft Windows 10 (32-bit)

The last few days, my computer has been going off a on its own even though I had enough battery. I started up my computer again, and it said error 601 which meant my battery's life was weak. It is working fine in other ways, so I went to the customer help center to get help. It started updating to fix the problem a few times (which is also an error because it is enough with only one update). It started up normally when I open it back up after update, but it still says my battery is weak. What should I do?

Do I have to go fix it to the help center?

1 REPLY 1
banhien
Level 20
Level 20
98,700 37,742 12,821 27,062
Message 2 of 2
Flag Post

‎01-08-2021 10:39 PM

HP Recommended

@HannahBanana2 

 

Normally with error 601 we have to replace the battery. Please use the following guide

 

              https://support.hp.com/us-en/document/c04700771

 

If failed, you have to replace its battery.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation