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‎01-08-2021 04:02 PM

HP Recommended
Product: HP Pavilion x360 Convertible model 14-ba253cl
Operating System: Microsoft Windows 10 (32-bit)

The last few days, my computer has been going off a on its own even though I had enough battery. I started up my computer again, and it said error 601 which meant my battery's life was weak. It is working fine in other ways, so I went to the customer help center to get help. It started updating to fix the problem a few times (which is also an error because it is enough with only one update). It started up normally when I open it back up after update, but it still says my battery is weak. What should I do?

Do I have to go fix it to the help center?

1 REPLY 1

‎01-08-2021 10:39 PM

HP Recommended

@HannahBanana2 

 

Normally with error 601 we have to replace the battery. Please use the following guide

 

              https://support.hp.com/us-en/document/c04700771

 

If failed, you have to replace its battery.

 

Regards.

BH
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