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‎10-29-2020 03:29 AM

HP Recommended
Product: HP Envy 27 all-in-one b206na27
Operating System: Microsoft Windows 10 (64-bit)

Powered on the PC and after 10mins the fan became noisy and a thermal shutdown occurred. Cleaned the vents and tried again. Same thing happened. Ended up starting a system recovery to restore the default settings, but now the recovery will not complete because the PC keeps shutting down in the middle of the installation. Fan noise increases each time. Purchased a can of compressed air and cleaned everything again. The PC has not been used for over a year. Still the same problem.

1 person had the same question
1 REPLY 1

‎10-29-2020 05:17 AM

HP Recommended

If you are getting a thermal shutdown after the cleaning, the next step is to remove the heat sinks and clean the adjoining surfaces and reapply the thermal cooling  paste between the heat sink and CPU.  Be careful to reassemble correctly.


I'm not an HP employee.
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