cancel
Showing results for 
Search instead for 
Did you mean: 
JEB73
New member
1 0 0 0
Message 1 of 2
143
Flag Post

Thermal shutdown & System Recovery

HP Recommended
HP Envy 27 all-in-one b206na27
Microsoft Windows 10 (64-bit)

Powered on the PC and after 10mins the fan became noisy and a thermal shutdown occurred. Cleaned the vents and tried again. Same thing happened. Ended up starting a system recovery to restore the default settings, but now the recovery will not complete because the PC keeps shutting down in the middle of the installation. Fan noise increases each time. Purchased a can of compressed air and cleaned everything again. The PC has not been used for over a year. Still the same problem.

1 REPLY 1
TheOldMan
Level 15
Level 15
10,985 10,964 1,022 3,117
Message 2 of 2
Flag Post
HP Recommended

If you are getting a thermal shutdown after the cleaning, the next step is to remove the heat sinks and clean the adjoining surfaces and reapply the thermal cooling  paste between the heat sink and CPU.  Be careful to reassemble correctly.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the thumbs up to give Kudos! " >.

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation